Seller’s are very concerned with Feedback. With some sellers I get the call while the Showing Agents are still showing the house. “They’re in the house and just about to leave, can you call them for feedback before they get in the car?” While I fully appreciate the need for an immediate response, the feedback that’s going to be most beneficial is the feedback I can get from the Agent at the end of the day or the next business day, after the Buyer has seen all the houses he needs to see with the Agent and the Agent can assess what the Buyer is really looking for.
Most of the time the feedback response is, “That house was not really for my buyer.” While I can appreciate that response, my Seller usually has a hard time with it. (And I am so guilty of using that one.) It doesn’t give them enough information as to whether their house will ever sell. Of course it doesn’t give the Seller anything to go on because that response and “It was a nice house but the Buyer is still looking” are standard responses from agents who usually can’t remember what house your are referring to or did not bother to interview the buyer as to their actual impressions of the house or they’re just being polite about the whole thing. Either way it is of no help.
The majority of feedback is usually about stuff the Seller can’t change anyway: “They didn’t like the busy road” or “The Master Bedroom was too small” or “The Sun didn’t set in the right window” (I’ve gotten that one more than once). This feedback is useless information to the Seller because it is something they are usually aware of and can’t change and have priced the house accordingly. What you are really waiting for is for someone to say “The house had a bad odor or smelled of smoke” or “The house was too cluttered to give a good impression” or “They should have made their bed.” These are things I’ve been trying to find a polite way to tell my Seller with out insulting them or have told them about the house but they just didn’t hear me. This is the feedback that helps us sell a house.
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